Complaints procedure | British Tinnitus Association


The British Tinnitus Association (BTA) have a vision. We want “A world where no one suffers from tinnitus.” To achieve this, we have a mission and values. Our values are:


Care – we will attend to the needs of our community with empathy and kindness.

Integrity – we will treat everyone as we would want them to treat us – with fairness, openness and honesty.

Trust – we will be objective and up to date, basing what we do and say on evidence.

Boldness – we will generate, test and implement new ideas.


We try to ensure we act according to our values at all times. Sometimes we may fall short of your expectations. When that happens, we would like you to tell us, so that we can put things right, and learn for the future.


We promise that we will respond to any complaint efficiently and speedily.

Please select the area of your complaint from the options below and click on it for information about how to proceed:

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