Tinnitus
Help and support services (i.e. helpline, web chat, support groups, Take on Tinnitus and befriending)
Stage 1:
Explain your issue to the person on the call/web chat/SMS or adviser/support group leader.
Stage 2:
If you are not satisfied with our initial response, you can submit a formal complaint to Lucy Straker, Head of Communications.
Stage 3:
If you are not satisfied with our response to your complaint, you can escalate your complaint to Caroline Savage, Director of Fundraising & Communications.
